Verital 退款政策

最後更新：2026-10-19（草稿，待使用者確認）

重點：每一筆扣款，在扣款日起 30 天內，不需要理由都可以申請退款；退款金額扣除這筆已經用掉的官方 AI 點數，沒用過點數就是全額退。

本政策適用於 Verital（個人經營，以下稱「我們」）銷售的 Verital 訂閱與點數包。你的訂單由 Paddle 以 Merchant of Record 身分處理，退款也由 Paddle 執行。本政策與 Paddle 買方條款及 Paddle 退款政策並行適用；若你所在地的法律給你更多保障，以對你較有利者為準。

1. 30 天內可退款

• 適用：訂閱（首次付款與每次續訂）及點數包。
• 30 天從扣款日（交易日）起算。免費試用本身不收費；試用結束後第一次扣款，從那一天起算 30 天。
• 退款金額＝這筆實付金額 ×（這筆給你的點數中還沒用掉的部分 ÷ 這筆給你的全部點數）。官方 AI 點數背後是我們實際付給模型供應商的成本，所以用掉的部分不退；完全沒用過點數就是全額退款。只用自己的金鑰（BYOK）、沒有用官方點數的話，也是全額退款。
• 例：Pro 月繳一筆給 150,000 點，你用了 30,000 點，退這筆金額的 80%。
• 歐盟、英國等地的消費者另有法定的 14 天撤回權；部分地區的法定期限不同。這些權利不受本政策限制。

2. 怎麼申請

1. 最快：使用收據信中的連結，或到 paddle.net 選「Request refund」；也可從 App 的「管理訂閱」進入 Paddle 客戶入口。
2. 或寫信到 support@veritalai.com，附上註冊 Email 與收據或訂單編號，我們會協助轉交 Paddle，並在 72 小時內回覆。

退款會退回你原本的付款方式，實際入帳時間依你的銀行或付款方式而定。

3. 退款之後會怎樣

• 該筆訂閱的方案權益隨退款核准立即結束，App 進入唯讀模式；你仍可開啟、搜尋、匯出與刪除自己的資料，資料不會被刪除。
• 該筆交易尚未使用的官方 AI 點數作廢（已經按比例退給你了）；已使用的點數不追回、也不再另外收費。

4. 取消不等於退款

取消訂閱後不會再扣款，取消於當期結束時生效，已付費的期間可以用到最後。免費試用期間取消，不會扣款。如果你想要退回已付的那一期，請在 30 天內依第 2 節申請。

5. 超過 30 天

超過 30 天的退款依個案審核。若服務長時間無法使用、重複扣款，或有未經你授權的扣款，請聯絡我們，我們會協助向 Paddle 處理。

6. 濫用

為了公平，我們與 Paddle 可以拒絕有詐欺、反覆退款濫用或操弄行為的退款申請。

7. 付款爭議與稅務

• 發起信用卡爭議（chargeback）之前，請先聯絡我們或 Paddle，我們會盡快處理；爭議審理期間，你的存取可能被暫時停用。
• 企業客戶如依當地法令可退稅，請在交易日起 60 天內透過 Paddle 提出，並附有效稅號。

8. 聯絡我們

support@veritalai.com

Verital Refund Policy

Last updated: 2026-10-19 (draft, pending owner review)

In short: for every charge, you can ask for a refund within 30 days of the charge date, no reason needed. The refund leaves out the official AI credits you've already used from that charge — if you haven't used any, it's a full refund.

This policy covers Verital subscriptions and credit packs sold by Verital, a sole proprietorship ("we", "us"). Your order is processed by Paddle as Merchant of Record, and Paddle issues the refund. This policy applies alongside Paddle's Buyer Terms and Paddle's Refund Policy. If the law where you live gives you stronger protection, the more favourable rule applies to you.

1. Refunds within 30 days

• Covers subscriptions (the first payment and every renewal) and credit packs.
• The 30 days run from the charge date (the transaction date). A free trial itself costs nothing; if you stay on after it, the 30 days run from the first charge.
• Refund amount = the amount you paid for that charge × (the credits from that charge you haven't used ÷ all credits that charge gave you). Official AI credits are what we actually pay model providers for, so the part you've used isn't refunded. If you haven't used any credits — including if you only used your own API keys (BYOK) — you get a full refund.
• Example: a monthly Pro charge gives 150,000 credits; you've used 30,000, so you get 80% of that charge back.
• Consumers in the EU, the UK and some other places also have a statutory 14-day right to withdraw, and statutory periods differ in some regions. This policy doesn't limit those rights.

2. How to ask

1. Fastest: use the link in your receipt email, or go to paddle.net and choose "Request refund". You can also reach Paddle's customer portal from "Manage subscription" in the app.
2. Or email support@veritalai.com with your sign-up email and your receipt or order number. We'll help pass it to Paddle and reply within 72 hours.

Refunds go back to your original payment method. How soon the money shows up depends on your bank or payment method.

3. What happens after a refund

• The plan benefits from that charge end as soon as the refund is approved and the app switches to read-only mode. You can still open, search, export and delete your own data. Your data is not deleted.
• Unused official AI credits from that transaction are voided (you've already been refunded for them). Credits you've used are not charged again.

4. Cancelling is not the same as a refund

Cancelling stops future charges. It takes effect at the end of the current billing period, and you keep access for what you've paid for. Cancelling during a free trial means you are not charged. If you want the period you've just paid for refunded, ask within 30 days as described in section 2.

5. After 30 days

Refund requests after 30 days are reviewed case by case. If the Service has been unusable for a long time, you were charged twice, or a charge wasn't authorised by you, contact us and we'll help take it up with Paddle.

6. Abuse

To keep this fair, we and Paddle may decline refund requests where there is fraud, repeated refund abuse or manipulation.

7. Disputes and taxes

• Please contact us or Paddle before you start a card dispute (chargeback) and we'll sort it out quickly. While a dispute is under review, your access may be suspended.
• Business customers who can recover tax under local law should ask Paddle within 60 days of the transaction and provide a valid tax ID.

8. Contact

support@veritalai.com